Privacy Policy

This Privacy Policy describes how ArenaPulse ("we", "us", or "our"), operated by ArenaPulse Pty Ltd (ABN 12 345 678 901), collects, uses, and shares information about you when you visit our website at arenapulse.info (the "Site") or interact with our services.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

ArenaPulse is an independent gaming review and esports coverage platform based in Melbourne, Australia. Our registered office is at Level 5, 600 Bourke Street, Melbourne VIC 3000. You can contact our Privacy Officer at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Contact form submissions: name, email address, and message content.
• Newsletter subscriptions: email address.
• Tournament registrations: name, email address, team name, and game preferences.
• Review submissions: name, email address, and submitted content.

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type and screen resolution
• Cookie identifiers (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and contact form submissions
• To send you our newsletter and gaming updates (with your consent)
• To process and confirm tournament registrations
• To improve and optimise our website content and user experience
• To analyse website traffic and usage patterns
• To comply with our legal obligations under Australian law
• To detect and prevent fraud or abuse of our services

We will only use your personal information for the purposes for which it was collected, or for directly related purposes that you would reasonably expect.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: trusted third-party companies that assist us in operating our website and services (e.g., email delivery, analytics), who are bound by confidentiality obligations.
• Legal authorities: where required by law, court order, or regulatory authority in Australia.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit and secure storage practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate, incomplete, or out-of-date personal information.
• Complaint: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached the APPs.
• Opt-out: Unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Contact form submissions are retained for up to 2 years. Newsletter subscriber data is retained until you unsubscribe.

9. Third-Party Links

Our Site may contain links to third-party websites, including game developer sites and esports organisations. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, ArenaPulse Pty Ltd, Level 5, 600 Bourke Street, Melbourne VIC 3000, Australia
• Phone: +61 3 9000 1234

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.